person:robert galvin

For 20 years the Police Executive Research Forum and Motorola have had a close friendship, which began when
Robert Galvin, Motorola’s legendary CEO and board chairman, had an idea that Motorola could contribute to the economic vitality of communities by helping to reduce crime. Motorola had worked closely with many police departments over the years, and Galvin wondered whether police agencies could become more efficient by using analytical tools like Six Sigma and process mapping. Thus began the first Motorola/PERF collaboration, in which PERF helped eight police agencies test whether process mapping could improve police departments’ core operations. The success of that first project led to what became known as the “Critical Issues in Policing” series.

►http://www.policeforum.org/critical-issues-series