position:virtual assistant

How to Find the Balance Between #automation and Human Support
▻https://hackernoon.com/how-to-find-the-balance-between-automation-and-human-support-b5ead2a7020

https://cdn-images-1.medium.com/max/1024/1*nFSND0BykqwcRU7_3vJqyQ.jpeg

AI and automation keep infiltrating business areas, and customer service is no exception. But can you really afford to lose the human touch?Customer service is experiencing a revolution, driven by the rise of mobile messaging, AI, machine learning and bots. Expectations are quickly shifting, and companies are being forced to rethink their practices.Gartner has estimated that by 2020, 85% of customer interactions with a company will be handled without human involvement. In the meantime, #chatbots are quickly spreading. Reportedly, 69% of consumers interact with a virtual assistant or chatbot at least once a month. Does this mean automation will completely take over customer support?Perhaps it will, perhaps not. As messaging is on the rise as a channel for support, businesses are using (...)

#customer-service #human-support #customer-experience

Amazon’s Accent Recognition Technology Could Tell the Government Where You’re From
▻https://theintercept.com/2018/11/15/amazon-echo-voice-recognition-accents-alexa

At the beginning of October, Amazon was quietly issued a patent that would allow its virtual assistant Alexa to decipher a user’s physical characteristics and emotional state based on their voice. Characteristics, or “voice features,” like language accent, ethnic origin, emotion, gender, age, and background noise would be immediately extracted and tagged to the user’s data file to help deliver more targeted advertising. The algorithm would also consider a customer’s physical location — based on (...)

#Amazon #Alexa #domotique #biométrie #publicité #voix #profiling #reconnaissance_de_l'accent

##publicité

https://theintercept.com/wp-uploads/sites/1/2018/11/Intercept_Echo_v2-still-1542062115.jpg

Virtual Assistant
▻https://xkcd.com/1931

https://imgs.xkcd.com/comics/virtual_assistant.png

Amazon unveils Echo Look, a selfie camera to help you choose what to wear
▻https://www.theguardian.com/technology/2017/apr/26/amazon-echo-look-webcam-choose-fashion-outfits-alexa-smart-selfie-camer

Hands-free, voice-powered smart selfie camera takes photos and videos on command while its virtual assistant Alexa gives fashion advice Amazon has unveiled the Echo Look, a new voice-controlled selfie camera pitched as the ultimate bedroom companion that allows AI assistant Alexa to give you fashion tips and tell you what to wear. The camera, which is available by invitation only in the US costing $200 (£156), stands on a shelf armed with four LEDs for lighting, a depth-sensing system and (...)

#Amazon #algorithme #Alexa #Echo #Look #marketing

Amazon Echo

▻http://www.amazon.com/oc/echo

▻https://www.youtube.com/watch?v=KkOCeAtKHIc

a connected speaker called Echo that’s always-on, listening for commands that its virtual assistant can then respond to with information or by triggering a task.

The cylindrical device has room-filling sound, and seven microphones on top, which use beam-forming tech to pinpoint your voice and ensure it can hear you no matter where you’re speaking to it in a room. It can filter out background noise, including playing music, in order to better understand requests, and it processes voice input via Amazon’s cloud-based web servers, meaning that

see also, Isaac Asimov’s 1956 “Someday” :

The story is set in a future where computers play a central role in organizing society. It aims to provide people more information about the evolution of computers. Humans are employed as computer operators, but they leave most of the thinking to machines. Indeed, whilst binary programming is taught at school, reading and writing have become obsolete.

▻https://en.wikipedia.org/wiki/Someday_%28short_story%29

"Amazon is in the business of selling you things — and that is why Echo exists."

▻http://techcrunch.com/2014/11/06/lets-call-the-amazon-echo-what-it-is

"Corporate America is looking to use the Internet of Things as a trojan horse to penetrate our remaining private moments."

▻http://mashable.com/2014/11/06/amazon-echo-commoditizing

#I'm_sorry_Dave_I'm_afraid_cannot_do_that
#IoT

Can Humans Fall in Love with Bots ?
▻http://www.newyorker.com/online/blogs/elements/2013/11/her-film-spike-jonze-can-humans-fall-in-love-with-bots.html

He imagines something like this: your virtual assistant has access to your genetic data, your nutrition, and information about your sleeping patterns—all of which already can be monitored and collected by existing apps or biotech companies like 23andMe. The assistant knows that it’s five o’clock in the afternoon, and that you’ve just walked into a Starbucks. It might say, “Hey, Gary, just a heads-up, you might have trouble sleeping if you have coffee right now.” (...) “The more proactive, the more it knows about you, the more empathetic the interaction will be,” Clayton said. (...) Further into the future, these systems may become ever more (...) individualized to suit your needs—a buddy, a flirtatious librarian, or whatever your heart desires.

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▻http://fr.wikipedia.org/wiki/Her

Dans un futur proche, un homme, dont la vie est régie par les nouvelles technologies et les réseaux sociaux, va tomber amoureux d’un programme informatique.

▻http://www.youtube.com/watch?v=WzV6mXIOVl4