Simplicissimus

Deliveroo accused of ’creating vocabulary’ to avoid calling couriers employees | Business | The Guardian
▻https://www.theguardian.com/business/2017/apr/05/deliveroo-couriers-employees-managers

Do say: Supply centre
Don’t say: Hiring office/hiring centre

Do say: Supplier agreement, eg: “Your supplier agreement may be terminated if you continue to fail to meet the service delivery standards.”
Don’t say: Employment contract, eg: “_You are obliged by your employment contract to hit certain performance targets.”

*Do say: Working with Deliveroo, eg: “While you are working with Deliveroo as an independent supplier, we would typically expect you to accept 95% of orders you are available to perform when logged in.”
Don’t say: Working for Deliveroo, eg: “Our drivers work for Deliveroo.”

Do say: Riders choosing an area of work, eg: “Riders choose to work with us in localised areas to enable them to complete orders safely within time estimate.”
Don’t say: Assigning riders to a zone, eg: “_Drivers are assigned to their zone based on where we need them most.”

*Do say: Kit/equipment/branded clothing, eg: “If you purchased an equipment pack when you started working with Deliveroo, please bring it back to the supply centre, where we will repurchase it from you.”
Don’t say: Uniform, eg “Please return the uniform you were issued with to the hiring office and we will refund your deposit.”

Do say: Availability, eg “Please indicate your availability via Staffomatic.”
Don’t say: Shifts/sessions/hours, eg “We schedule riders’ shifts in Staffomatic.”

Do say: Unavailability notification, eg “If you are unavailable for work for a prolonged period of time/at a previously agreed time, please let us know.”
Don’t say: Absence request/booking a holiday/asking for time off, eg “If you want time off, you must book a holiday.”

Do say: Inactivity, eg “According to the system, your rider app has been inactive since ... ”
Don’t say: Awol/unexplained absence, eg “According to the system you have been absent for ... ”