The Messy Fourth Estate – Trust Issues – Medium
▻https://medium.com/s/trustissues/the-messy-fourth-estate-a42c1586b657
par dans boyd
I want to believe in journalism. I want to believe in the idealized mandate of the fourth estate. I want to trust that editors and journalists are doing their best to responsibly inform the public and help create a more perfect union. But my faith is waning.
Many Americans — especially conservative Americans — do not trust contemporary news organizations. This “crisis” is well-trod territory, but the focus on fact-checking, media literacy, and business models tends to obscure three features of the contemporary information landscape that I think are poorly understood:
Differences in worldview are being weaponized to polarize society.
We cannot trust organizations, institutions, or professions when they’re abstracted away from us.
Economic structures built on value extraction cannot enable healthy information ecosystems.
Contemporary propaganda isn’t about convincing someone to believe something, but convincing them to doubt what they think they know.
Countless organizations and movements exist to pick you up during your personal tornado and provide structure and a framework. Take a look at how Alcoholics Anonymous works. Other institutions and social bodies know how to trigger that instability and then help you find ground. Check out the dynamics underpinning military basic training. Organizations, movements, and institutions that can manipulate psychological tendencies toward a sociological end have significant power. Religious organizations, social movements, and educational institutions all play this role, whether or not they want to understand themselves as doing so.
Because there is power in defining a framework for people, there is good reason to be wary of any body that pulls people in when they are most vulnerable. Of course, that power is not inherently malevolent. There is fundamental goodness in providing structures to help those who are hurting make sense of the world around them. Where there be dragons is when these processes are weaponized, when these processes are designed to produce societal hatred alongside personal stability. After all, one of the fastest ways to bond people and help them find purpose is to offer up an enemy.
School doesn’t seem like a safe place, so teenagers look around and whisper among friends about who they believe to be the most likely shooter in their community. As Stephanie Georgopulos notes, the idea that any institution can offer security seems like a farce.
When I look around at who’s “holding” these youth, I can’t help but notice the presence of people with a hateful agenda. And they terrify me, in no small part because I remember an earlier incarnation.
In 1995, when I was trying to make sense of my sexuality, I turned to various online forums and asked a lot of idiotic questions. I was adopted by the aforementioned transgender woman and numerous other folks who heard me out, gave me pointers, and helped me think through what I felt. In 2001, when I tried to figure out what the next generation did, I realized that struggling youth were more likely to encounter a Christian gay “conversion therapy” group than a supportive queer peer. Queer folks were sick of being attacked by anti-LGBT groups, and so they had created safe spaces on private mailing lists that were hard for lost queer youth to find. And so it was that in their darkest hours, these youth were getting picked up by those with a hurtful agenda.
Teens who are trying to make sense of social issues aren’t finding progressive activists. They’re finding the so-called alt-right.
Fast-forward 15 years, and teens who are trying to make sense of social issues aren’t finding progressive activists willing to pick them up. They’re finding the so-called alt-right. I can’t tell you how many youth we’ve seen asking questions like I asked being rejected by people identifying with progressive social movements, only to find camaraderie among hate groups. What’s most striking is how many people with extreme ideas are willing to spend time engaging with folks who are in the tornado.
Spend time reading the comments below the YouTube videos of youth struggling to make sense of the world around them. You’ll quickly find comments by people who spend time in the manosphere or subscribe to white supremacist thinking. They are diving in and talking to these youth, offering a framework to make sense of the world, one rooted in deeply hateful ideas. These self-fashioned self-help actors are grooming people to see that their pain and confusion isn’t their fault, but the fault of feminists, immigrants, people of color. They’re helping them believe that the institutions they already distrust — the news media, Hollywood, government, school, even the church — are actually working to oppress them.
Most people who encounter these ideas won’t embrace them, but some will. Still, even those who don’t will never let go of the doubt that has been instilled in the institutions around them. It just takes a spark.
So how do we collectively make sense of the world around us? There isn’t one universal way of thinking, but even the act of constructing knowledge is becoming polarized. Responding to the uproar in the news media over “alternative facts,” Cory Doctorow noted:
We’re not living through a crisis about what is true, we’re living through a crisis about how we know whether something is true. We’re not disagreeing about facts, we’re disagreeing about epistemology. The “establishment” version of epistemology is, “We use evidence to arrive at the truth, vetted by independent verification (but trust us when we tell you that it’s all been independently verified by people who were properly skeptical and not the bosom buddies of the people they were supposed to be fact-checking).”
The “alternative facts” epistemological method goes like this: “The ‘independent’ experts who were supposed to be verifying the ‘evidence-based’ truth were actually in bed with the people they were supposed to be fact-checking. In the end, it’s all a matter of faith, then: you either have faith that ‘their’ experts are being
truthful, or you have faith that we are. Ask your gut, what version feels more truthful?”
Doctorow creates these oppositional positions to make a point and to highlight that there is a war over epistemology, or the way in which we produce knowledge.
The reality is much messier, because what’s at stake isn’t simply about resolving two competing worldviews. Rather, what’s at stake is how there is no universal way of knowing, and we have reached a stage in our political climate where there is more power in seeding doubt, destabilizing knowledge, and encouraging others to distrust other systems of knowledge production.
Contemporary propaganda isn’t about convincing someone to believe something, but convincing them to doubt what they think they know. And once people’s assumptions have come undone, who is going to pick them up and help them create a coherent worldview?
Meanwhile, local journalism has nearly died. The success of local journalism didn’t just matter because those media outlets reported the news, but because it meant that many more people were likely to know journalists. It’s easier to trust an institution when it has a human face that you know and respect. And as fewer and fewer people know journalists, they trust the institution less and less. Meanwhile, the rise of social media, blogging, and new forms of talk radio has meant that countless individuals have stepped in to cover issues not being covered by mainstream news, often using a style and voice that is quite unlike that deployed by mainstream news media.
We’ve also seen the rise of celebrity news hosts. These hosts help push the boundaries of parasocial interactions, allowing the audience to feel deep affinity toward these individuals, as though they are true friends. Tabloid papers have long capitalized on people’s desire to feel close to celebrities by helping people feel like they know the royal family or the Kardashians. Talking heads capitalize on this, in no small part by how they communicate with their audiences. So, when people watch Rachel Maddow or listen to Alex Jones, they feel more connected to the message than they would when reading a news article. They begin to trust these people as though they are neighbors. They feel real.
Building a sustainable news business was hard enough when the news had a wealthy patron who valued the goals of the enterprise. But the finance industry doesn’t care about sustaining the news business; it wants a return on investment. And the extractive financiers who targeted the news business weren’t looking to keep the news alive. They wanted to extract as much value from those business as possible. Taking a page out of McDonald’s, they forced the newsrooms to sell their real estate. Often, news organizations had to rent from new landlords who wanted obscene sums, often forcing them to move out of their buildings. News outlets were forced to reduce staff, reproduce more junk content, sell more ads, and find countless ways to cut costs. Of course the news suffered — the goal was to push news outlets into bankruptcy or sell, especially if the companies had pensions or other costs that couldn’t be excised.
Yes, the fragmentation of the advertising industry due to the internet hastened this process. And let’s also be clear that business models in the news business have never been clean. But no amount of innovative new business models will make up for the fact that you can’t sustain responsible journalism within a business structure that requires newsrooms to make more money quarter over quarter to appease investors. This does not mean that you can’t build a sustainable news business, but if the news is beholden to investors trying to extract value, it’s going to impossible. And if news companies have no assets to rely on (such as their now-sold real estate), they are fundamentally unstable and likely to engage in unhealthy business practices out of economic desperation.
Fundamentally, both the New York Times and Facebook are public companies, beholden to investors and desperate to increase their market cap. Employees in both organizations believe themselves to be doing something important for society.
Of course, journalists don’t get paid well, while Facebook’s employees can easily threaten to walk out if the stock doesn’t keep rising, since they’re also investors. But we also need to recognize that the vast majority of Americans have a stake in the stock market. Pension plans, endowments, and retirement plans all depend on stocks going up — and those public companies depend on big investors investing in them. Financial managers don’t invest in news organizations that are happy to be stable break-even businesses. Heck, even Facebook is in deep trouble if it can’t continue to increase ROI, whether through attracting new customers (advertisers and users), increasing revenue per user, or diversifying its businesses. At some point, it too will get desperate, because no business can increase ROI forever.
At the end of the day, if journalistic ethics means anything, newsrooms cannot justify creating spectacle out of their reporting on suicide or other topics just because they feel pressure to create clicks. They have the privilege of choosing what to amplify, and they should focus on what is beneficial. If they can’t operate by those values, they don’t deserve our trust. While I strongly believe that technology companies have a lot of important work to do to be socially beneficial, I hold news organizations to a higher standard because of their own articulated commitments and expectations that they serve as the fourth estate. And if they can’t operationalize ethical practices, I fear the society that must be knitted together to self-govern is bound to fragment even further.
Trust cannot be demanded. It’s only earned by being there at critical junctures when people are in crisis and need help. You don’t earn trust when things are going well; you earn trust by being a rock during a tornado. The winds are blowing really hard right now. Look around. Who is helping us find solid ground?