Open Source Knowledge Base Software Vs #saas Solution
▻https://hackernoon.com/open-source-knowledge-base-software-vs-saas-solution-61f68db44d4d?source
by Jade Emmons at Document360Open source software is a huge industry with many active projects. As a result, companies are interested in finding out more about open source knowledge base software. Using the open source model is a popular way to leverage the abilities of the crowd to produce software.There are many definitions of “open source”, but here is one from opensource.com:The term “open source” refers to something people can modify and share because its design is publicly accessible.“Open” can refer to an absence of traditional hierarchical team structures, as well as a publicly accessible design.In the case of software development, open source tends to refer to the source code of the software in that users can directly access the code. This code may be hosted in a GitHub repository (...)
#knowledge-management #saas-tools #open-source #customer-service