Why A Seamless #onboarding Experience For Your #product Is So Important
▻https://hackernoon.com/why-a-seamless-onboarding-experience-for-your-product-is-so-important-97
This year, I decided to take advantage of Black Friday and did some shopping for smart home devices — a thermostat and doorbell.I’m not exactly Mr. DIY, but I decided to attempt to set the devices up myself.As I began installing them, it immediately became clear just how much time the companies had invested in making their onboarding experience as seamless as possible. Everything from the packaging to the setup instructions was laser-focused on ensuring I could get these products up and running myself.The attention to detail that the companies had put into the onboarding process was very remarkable. They had included extra wires, screws and even the drill bit I needed to create holes for the screws.It made me think of one of my main responsibilities right now — onboarding our company’s (...)