Why “FREE” Isn’t Your Answer to Help Authoring Tools
▻https://hackernoon.com/why-free-isnt-your-answer-to-help-authoring-tools-512bd86015b1?source=rs
Originally published by Catherine Heath at document360.ioInvesting in your documentation is now essential. 39% of millennials will check a company’s documentation before contacting support for help, and self-service is now an expected part of your support strategy. Help Authoring Tools (HATs) are a useful addition to any business — whether you have teams of technical writers, just one, or other employees pitching in, producing documentation remains essential for teams who want to improve their products or comply with regulations.HATs are typically used to help you produce large amounts of documentation that is centrally managed by your technical writing team.Some common Help Authoring Tools are industry standards like Madcap Flare or Adobe RoboHelp, and they enable you to single source (...)