Recorded for Quality Assurance
https://reallifemag.com/recorded-for-quality-assurance
The datafication of affect in the call-center industry “This call may be recorded for quality assurance.” Surely you’ve encountered this signature phrase of the call-center industry, possibly after a long wait on hold trying to get an answer to why you’re internet won’t work or why your medical bills weren’t covered. The disclaimer is a kind of sonic terms-of-service agreement — uninteresting, unimportant, and compulsively accepted. The recording represents a promise from the company to the (...)
#algorithme #biométrie #BigData #émotions #voix #surveillance #consommation