Facebook’s A.I. Whiz Now Faces the Task of Cleaning It Up. Sometimes That Brings Him to Tears.
Facebook has heralded artificial intelligence as a solution to its toxic content problems. Mike Schroepfer, its chief technology officer, says it won’t solve everything. MENLO PARK, Calif. — Mike Schroepfer, Facebook’s chief technology officer, was tearing up. For half an hour, we had been sitting in a conference room at Facebook’s headquarters, surrounded by whiteboards covered in blue and red marker, discussing the technical difficulties of removing toxic content from the social network. (...)