“Employees transferred funds to fake accounts, sometimes triggering charges for customers. [...] This widespread practice gave the employees credit for opening the new accounts, allowing them to earn additional compensation and to meet the bank’s sales goals.”
▻http://arstechnica.com/tech-policy/2016/09/wells-fargo-staff-made-2-million-fake-accounts-with-customer-ids-to-goo
#bank #incentives #stakhanov #bonus #goals