At Uber, The Faceless Boss: A Look Into The Ride-Hail Driver Workplace : All Tech Considered : NPR
▻http://www.npr.org/sections/alltechconsidered/2017/06/09/531642304/the-faceless-boss-a-look-into-the-uber-driver-workplace
Uber has created one of the fastest-growing workforces in American history. And to recruit drivers, company leaders are fond of saying you can “Be Your Own Boss.” But through dozens of interviews and an informal survey, NPR found that hundreds of drivers feel the company is not living up to that promise. They say the San Francisco-based startup sets strict rules and punishments, just as other bosses do, but it’s eerily distant. Even in dire situations — like when you’ve been axed — it’s impossible to reach a human in charge. This facelessness is decidedly unlike other workplaces.
In interviews with NPR, Uber officials acknowledge that the company has to improve its communication with drivers and that in the initial years of growth, it was not a top priority. Now, they say, that’s going to change.
#Uber #disruption #Arbeit