Ryanair backs down over passenger rights for cancellations - BBC News
▻http://www.bbc.com/news/business-41445663
Avis de gros temps pour Ryanair et peut-être les limites du modèle brutalissime sur lequel fonctionne - comme son nom l’indique si bien - le hard discount ou low cost.
Ryanair has bowed to regulator demands and spelled out more options on offer to passengers affected by its planned flight disruption.
It has avoided possible legal action by emailing those affected by more than 20,000 flight cancellations.
On its site, Ryanair acknowledges it is required to offer those on cancelled flights full refunds or comparable tickets on rival carriers.
Civil Aviation Authority boss Andrew Haines said Ryanair had “capitulated”.
Earlier this week, Mr Andrew Haines said he was “furious” the airline had not been complying with the law by failing to offer to re-route passengers on rival airlines.
