TripAdvisor accused of deleting reviews with rape, assault

?r=US&IR=T

  • TripAdvisor : The New Bully on the Travel Information Block ? – Rick Steves’ Travel Blog
    https://blog.ricksteves.com/blog/tripadvisor-the-new-bully-on-the-travel-information-block


    Voici une petite collection d’articles qui montrent pourqoui tu perds quand tu construis ton modèle d’affaires sur les offres gratuites des grandes plateformes. J’ai essayé de comprendre pourquoi d’un jour à l’autre un guide berlinois n’a plus de clients. C’est Tripadvisor qui lui a supprimé les infos nécessaires pour le contacter. Je viens de découvrir que cette plateforme pratique depuis l’an 2000 les choses auquelles il faut s’attendre si on utlise les services d’Alphabet, d’Uber, d’Airbnb et d’Amazon.

    I find more and more small hotels offering a free breakfast to people who promise to write kindly about them on TripAdvisor. Conversely, several hoteliers have told me that occasionally guests threaten them with a bad review unless the hotel gives them a deep discount.

    How does Airbnb detect and hide email addresses and websites in messages ? - Quora
    https://www.quora.com/How-does-Airbnb-detect-and-hide-email-addresses-and-websites-in-messages


    Wer’e only in it for the money - ou comment transformer les expressions régulières en arme contre les PMU

    They are using regular expressions mainly.

    If you are a power user on Airbnb, you must have been approached by users who want you to contact them directly. The community has been coming with very creative solutions to circumvent that kind of problem, solutions that are very hard to catch with a RegExp.
    For example:
    john d o t smith at thebiggestsearchengineintheworld d o t c o m
    + one hello $3 hello $4 hello $7 hello (you get it)
    If have seen that type of approach times and times over.

    TripAdvisor accused of deleting reviews with rape, assault - Business Insider Deutschland
    https://www.businessinsider.de/tripadvisor-rape-assault-reviews-deleted-report-2017-11?r=US&IR=T
    Ce sont les hôtels qui paient, alors il ne faut pas nuire à leur réputation.

    What You Don’t Know About TripAdvisor – Choking on a Macaron – Medium
    https://medium.com/choking-on-a-macaron/what-you-don-t-know-about-tripadvisor-15d31d745bdc
    Cette étatsuniennen propose des visites guidées de Paris. Elle explique l’essentiel.

    What Every Travelers Needs to Know about TripAdvisor

    1. Created in 2000, TripAdvisor built its brand on the trademark “World’s most trusted travel site”. But after countless lawsuits in multiple countries, by 2013 TripAdvisor quietly removed the words “trusted” as well “honest” from all of its website marketing (now it’s just the “World’s largest travel site”).

    2. An entire industry of “reputation management” companies exists which businesses can hire to create highly believable fake reviews, “fix” their reputation if they’ve received bad reviews, or sabotage their competitors. To prove how easy this is, an Italian magazine got a fake restaurant that doesn’t even exist to #1 in the restaurant ratings.

    3. Even when reviews are posted by honest travelers, there are many good reasons why these are still completely useless to the average traveler when trying to plan a trip (and how spending hours trying to decipher them is a waste of precious time).

    4. Hotels which opt to pay for TripAdvisor’s hefty “Business Listing” package get preferential treatment, increased visibility and “access to traffic”, no matter their reviews, rankings and ratings by travelers.

    5. Hotels can’t ask for their listing to be removed, but unless they pay for the pricey Business Listing subscription TripAdvisor removes the hotel’s contact information (phone number and website) from the listing (so users have to go on Google to find their phone and website).

    6. Hotels, restaurants and other small businesses can lose a significant part of their business if they receive fake negative reviews or get red-flagged by TripAdvisor for “suspicious activity”, yet they often have no recourse except to take the website to court, and many simply don’t have the financial resources to do so.

    7. TripAdvisor prominently positions the tours and activities which can be booked through Viator, a company it bought in 2014, at the top and center of their pages. These companies listed on Viator pay 20–30% commissions. So TripAdvisor is blatantly promoting their own companies’ business listings above companies which are independent, even if the latter have better reviews and ratings by the anonymous users.

    8. TripAdvisor encourages travelers to book directly through its own website booking system, but takes zero responsibility for any issues with the service booked when travelers experience problems (ie overcharged on their credit card, show up with a booking confirmation but the hotel has no record, etc). This is compounded when booking through TripAdvisor for tours, because they then go through Viator’s system instead of directly to the actual tour company.

    Le musellement des clients fait peur. Je ne réserverai jamais quoi que ce soit par une de ces plateformes.

    Hotelbewertung auf Tripadvisor : Gammelhotel verlangt Strafgebühr von Gästen | STERN.de
    https://www.stern.de/reise/europa/hotelbewertung-auf-tripadvisor--gammelhotel-verlangt-strafgebuehr-von-gaesten-

    Ein britisches Ehepaar bezeichnete ein Hotel als „heruntergekommene und stinkende Bruchbude“. Der Hotelier reagierte prompt: Er belastete ihre Kreditkarte mit dem Dreifachen des Zimmerpreises.

    Voici quelques billets d’utilisateurs désespérés.

    Were website links/phones numbers removed from listings ? - TripAdvisor Support Message Board
    https://www.tripadvisor.co.za/ShowTopic-g1-i12105-k11392052-Were_website_links_phones_numbers_remov

    CPD212, 24 Mar 2018, 13:00

    Guys hi,
    Yesterday i’ve noticed that website link and phone # are missing from our listing.
    I’ve checked other things to do listings and none have website link and phone # listed.
    Did TA removed them?
    Not sure if it’s IP specific, but we are in USA, NYC.

    My email, website and contact details are missing from my TA - TripAdvisor Support Message Board
    https://www.tripadvisor.co.uk/ShowTopic-g1-i12105-k11413010-My_email_website_and_contact_details_ar

    Adrian R, 30 Mar 2018, 18:21

    I have been a member of TA for over 5 years and have taken a lot of time to gather reviews from satisfied clients for my London taxi tours. I am now very frustrated that my contact details have been deleted from my page. When I phoned TA, I was told they were updating their algorithms and the information would be put back afterwards. It is now over a week and still the information is missing. If clients click on ’improve this listing’ details are there, but not all people would know that. I have lost a considerable number of bookings because clients do not know how to contact me. I notice it is not just my details missing but other tours in London also. Also, TA have changed the listings and how they rate them. Although my listing has gone up, there are some that have far less reviews and are literally a couple of slots back from mine? I am not sure what TA are doing but can someone throw any more light on the situation and perhaps if TA read this they can reassure owners that this is a temporary ’blip’.

    Why has TripAdvisor removed all our website links ? - TripAdvisor Support Forum
    https://www.tripadvisor.co.nz/ShowTopic-g1-i12105-k11418402-Why_has_TripAdvisor_removed_all_our_web

    Luke C, 2 Apr 2018, 4:32 AM

    TripAdvisor has recently removed all the website links and contact info from all of my listings of which we have 7 different attractions. Does anyone have any ideas about why they might have suddenly done this? They haven’t emailed in regards to the removal. Thanks!

    Il y en a qui disent byebye à Tripadvisor parce qu’ils peuvent se le permettre.

    Und Tschüss TripAdvisor… › Bundeskater und Bundeskatze stromern herum
    http://blog.gierth.name/blog/2014/09/24/und-tschuess-tripadvisor

    Habe ich mich doch endlich mal aufgerafft eine positive Bewertung auf TripAdvisor zu schreiben. Es ging dabei um Dolphin Pacific Diving aus Vava’u, mit denen wir bei den Walen waren.

    Der Beitrag ist nie veröffentlicht worden und war plötzlich aus meinem Profil verschwunden. Verwundert hab ich dann an Tripadvisor geschrieben und folgende Antwort erhalten:

    “Hallo,

    vielen Dank, dass Sie sich mit TripAdvisor in Verbindung gesetzt haben.

    Ihre Bewertung wurde aller Wahrscheinlichkeit nach von unseren automatischen Filtern abgefangen. Diese Filter fangen Beiträge ab, die verdächtig erscheinen. Leider können wir keine Einzelheiten zu den Gründen für die Entfernung angeben und können Ihren Beitrag nicht veröffentlichen.

    Wir legen jedoch großen Wert darauf, dass andere Reisende Ihre Meinung erfahren. Aus diesem Grund möchten wir Sie darum bitten, Ihren Beitrag erneut zur Veröffentlichung auf unserer Seite einzusenden. Wir möchten Sie an dieser Stelle auch auf unsere Richtlinien für Reisebewertungen hinweisen: http://www.tripadvisor.de/pages/userrev_rules.html

    Wir entschuldigen uns für den Umstand und hoffen, dass Sie unser Bemühen, ausschließlich objektive und unvoreingenommene Informationen zu veröffentlichen, zu schätzen wissen.

    Mit freundlichem Gruß,

    Name entfernt”

    Ich liebe es, wenn im Hintergrund Algorithmen werkeln und Meinungen zensieren aber das Unternehmen nicht damit rausrücken will, warum der Bericht abgelehnt wurde. Ich für mich habe damit beschlossen, dass TripAdvisor für mich gestorben ist. Wer sich hinter ungenannten Algorithmen versteckt, dem trau ich nicht. Denn ich weiß nicht, wie viele wirklich relevante Bewertungen so von irgendwelcher Software einfach einbehalten wurden – und die Schreiber nichts davon wissen.

    Außerdem ist mir meine Zeit zu kostbar um gegen ein Script anzuschreiben was meine Art der Meinungsäußerung nicht mag. Ich möchte authentische Meinungen lesen und keine weichgespülte Langeweile, die sich hinter sogenannter Objektivität versteckt.

    Tschüss TripAdvisor…

    Conclusion - si tu veux jouer avec les grands, tu vas prendre des coups tant que tu n’a pas encore leur taille.

    Social Media ads are a bad deal for small businesses and individuals / Boing Boing
    https://boingboing.net/2018/04/30/social-media-ads-are-a-bad-dea.html

    #platform-capitalisme #tourisme #Berlin #Paris #visites_guidées