Where’s The Love? Build Some Delight Into Your #product
▻https://hackernoon.com/wheres-the-love-build-some-delight-into-your-product-6d8a09605bcf?source
What do you think of as “essential” when building a new product? Well, you need a login system, CMS system, good user flows, and analytics hookups, among other things.But what about the more human aspects of the product? Those small touches and unanticipated experiences which actually make customers happy and (fondly) remember and share the experience they had with your product?What I’m talking about here are the sort of hidden gems you often come across in the gaming industry, like the “invincible frying pan tactic” made famous in PUBG, or the seemingly endless secret rooms or easter eggs players stumble upon in Super Mario. These are the kinds of surprises which become sensations on YouTube and in threads on Reddit. These are what make these games truly memorable, shareable, and (...)
#product-design #customer-experience #design #product-delight