How #ai Helps in Improving the Customer Experience?
▻https://hackernoon.com/how-ai-helps-in-improving-the-customer-experience-18c5cee51912?source=rs
Companies tend to lose $1.6 trillion in business as the customer switches to another product due to poor customer service. By 2020, the major focus of some of the leading companies will only be to provide a better experience to their clients.In 2010, 24% of the Americans had posted online product reviews so currently, the number will be quite high as compared to this ancient statistic. These reviews pay a pivotal role in other customers in deciding whether a product is worth their time or not and coming across a fake review will definitely cause an undermined user experience.Here are a few ways in which companies can use AI for better customer relationship management and to eliminate fake reviews from the web altogether.Relying on Customer Relationship Management (CRM) DatabaseA number (...)