How To Build A Scalable Customer Success Strategy
▻https://hackernoon.com/how-to-build-a-scalable-customer-success-strategy-578b160179c?source=rss
From Square’s Head of Scalable CS, Caty KobeCaty KobeCaty Kobe is the Head of Scalable Customer Success at Square. She oversees a growing team of 25+ employees dedicated to blending insights, content, and technology to deliver proactive and reactive educational resources to customers at scale.Customer satisfaction is the ultimate validator for product success. And when one of your customers has a question or complaint, the manner and speed in which you respond matter immensely. In the early days, keeping a relatively small customer base happy is achievable with a small team.But maintaining that level of customer satisfaction as your base grows quickly becomes a daunting task for any #startup that doesn’t have a scalable customer success strategy in place. When implemented properly, a (...)