10 Knowledge Base Software Best Practice Examples
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A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help themselves.We’ll now go through 10 real-life examples of outstanding knowledge bases to illustrate each of the best practices.Contents1. Getting Started Tutorials — MailChimpFor SaaS (Software as a Service) companies, your software onboarding stage is crucial for customer engagement and retention. It’s also significant when customers are signing up for a free trial and deciding if they like your product.Your knowledge base must be accessible to new users. These types of users need to get up and running with your product quickly, and this is where #documentation comes in.Email marketing software company MailChimp makes its Getting Started (...)