Behind the Screen | Yale University Press
▻https://yalebooks.yale.edu/book/9780300235883/behind-screen
An eye-opening look at the invisible workers who protect us from seeing humanity’s worst on today’s commercial internet Social media on the internet can be a nightmarish place. A primary shield against hateful language, violent videos, and online cruelty uploaded by users is not an algorithm. It is people. Mostly invisible by design, more than 100,000 commercial content moderators evaluate posts on mainstream social media platforms : enforcing internal policies, training artificial (...)