#User Expertise Stagnates at Low Levels
▻http://www.nngroup.com/articles/stagnating-expertise
Learning is hard work, and users don’t want to do it; they don’t explore the user interface and don’t know about most features.
#User Expertise Stagnates at Low Levels
▻http://www.nngroup.com/articles/stagnating-expertise
Learning is hard work, and users don’t want to do it; they don’t explore the user interface and don’t know about most features.