Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You
▻https://www.propublica.org/article/meet-the-customer-service-reps-for-disney-and-airbnb-who-have-to-pay-to-
Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers. Now the pandemic is creating a boom in the industry. Airbnb, battered by the pandemic recession, announced in May that it would be laying off a quarter of its workforce. In a post hailed for its empathy and transparency, CEO Brian Chesky wrote, “We will have to part with teammates that we love and value.” He outlined a generous severance (...)
#Apple #Comcast #Disney #instacart #Airbnb #Amazon #conditions #GigEconomy #télétravail (...)
##travail
