Citibank just got a $500 million lesson in the importance of UI design | Ars Technica
▻https://arstechnica.com/tech-policy/2021/02/citibank-just-got-a-500-million-lesson-in-the-importance-of-ui-design
A federal judge has ruled that Citibank isn’t entitled to the return of $500 million it sent to various creditors last August. Kludgey software and a poorly designed user interface contributed to the massive screwup.
Citibank was acting as an agent for Revlon, which owed hundreds of millions of dollars to various creditors. On August 11, Citibank was supposed to send out interest payments totaling $7.8 million to these creditors.
« Une erreur de la banque en votre faveur » :-)
Quand la Banque reverse $500 millions au lieu de $7,8 millions à cause d’une erreur de formulaire... elle doit assumer son erreur, plutôt que de se faire rembourser par ses clients.
J’imagine que le juge a une bonne assurance-vie... ailleurs que chez Citibank et ses obligés !