The normalization of deviance
Social normalization of deviance means that people within the organization become so much accustomed to a deviation that they don’t consider it as deviant, despite the fact that they far exceed their own rules for the elementary safety
—Diane Vaughan, 1996
The normalization of deviance in healthcare delivery, by John Banja
▻https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2821100
In other words, mistakes such as failing to check or record a lab finding, ordering the wrong drug, or entering a lab finding in the wrong patient’s chart are usually not enough to guarantee an occurrence of harm. The recipe for disaster additionally requires these errors, lapses, or mistakes to go unattended, unappreciated, or unresolved for an extended period of time.
In software Engineering, by Dan Luu
►https://danluu.com/wat
In engineering (and eventually life in general), by Foone Turing
▻https://foone.wordpress.com/2019/02/14/normalization-of-deviance
