Why taxi drivers are suddenly getting nicer - The Washington Post
Je vous rassure, c’est pas à Paris. Mais je me demande ce qu’il faut penser d’un tel titre...
Taxi drivers are hamstrung in their ability to compete with Uber. They don’t control the major lever of competition, the ability to lower their fares. They aren’t allowed to surge price either, which can boost the supply of cars when and where passengers need them. In many markets, they can’t let riders pay by smartphone or order a car that way.
But taxi drivers do control many aspects of the quality of a ride. And in one fascinating consequence of the rise of Uber, it looks — in passenger complaint data — as if taxi drivers under new competition may be trying harder to give you a pleasant ride.