Amazon Key is a new service that lets couriers unlock your front door - The Verge
The service is called Amazon Key, and it relies on a Amazon’s new Cloud Cam and compatible smart lock. The camera is the hub, connected to the internet via your home Wi-Fi. The camera talks to the lock over Zigbee, a wireless protocol utilized by many smart home devices.
When a courier arrives with a package for in-home delivery, they scan the barcode, sending a request to Amazon’s cloud. If everything checks out, the cloud grants permission by sending a message back to the camera, which starts recording. The courier then gets a prompt on their app, swipes the screen, and voilà, your door unlocks. They drop off the package, relock the door with another swipe, and are on their way. The customer will get a notification that their delivery has arrived, along with a short video showing the drop-off to confirm everything was done properly.
All this raises a big question, however: will Prime customers trust Amazon to monitor their homes around the clock, and to know when it’s okay to unlock their doors for a stranger? And will the benefit of having your packages delivered quickly and securely outweigh any concerns about privacy and security customers might have?
Le projet est vraiment énorme, et va bien au delà de la livraison de produits Amazon. Encore une fois, la question de la dualité plateformes/confiance est au coeur de ce développement, qui pourrait avoir des conséquences sociales énormes sur la notion même de vie privée, de lieux personnels. Tout devient fux, et surtout flux commercial.
Amazon knows that it’s asking a lot of consumers with its new Key service. You have to really trust a company to let it record what’s going on inside your home at all times, and even more to unlock your door for strangers. So it tries to make sure the process is minimally invasive and totally transparent. Customers will get a notification the morning of a delivery, with a window of time when they should expect Amazon to arrive. They will get another notification when the delivery van shows up. That means you can start watching a live stream of the delivery on your camera if you want to keep an eye on things.
Even if you choose in-home delivery, couriers are instructed to ring the bell or knock on the door first. That’s meant to let people inside know someone is entering, and also give the delivery person a chance to check for potential hazards like angry dogs. Couriers are instructed to open the door as little as possible, slide the packages in, and not enter the home if possible.
While Amazon isn’t going to allow any third-party delivery services to get inside your house with Key (at least not at launch), the company is hoping that you’ll use Key when ordering stuff like dog walking or kitchen cleaning from its Amazon Home Services division. In the coming months, it says Key will be integrated with over 1,200 service providers across 60 professions. You’ll log on to the website or app of a service like Rover.com or Merry Maids, and there will be a button offering the option for in-home service through Amazon Key.
While Amazon’s foray into smartphones flopped, it staged a coup with the introduction of Alexa, vaulting to the front of the pack when it comes to smart home gadgets. Alexa was the star of the show at CES for the past two years, finding its way into a wide range of products. Amazon has been aggressively pushing out more Alexa devices this year, everything from wardrobe assistants to alarm clocks. The Amazon Look is probably its most daring product; a camera that’s meant to live in your closet and watch you change clothes requires a very high level of trust. But so far, Amazon has limited access to this device, which is still available for purchase by invitation only.
That makes Amazon Key a crucial stepping stone in Amazon’s quest to manage your home life and integrate itself into your daily routine. Prime customers, of which there are now an estimated 85 million, may sign up for the service because they’re interested in the convenience and security of having their deliveries left inside their homes. But in the process, they would be positioning Amazon to know a lot more about their lives and habits, like when they leave the house in the morning, how often they go on vacation, and when they get back from work at night.
#Confiance #Commerce_électronique #Domotique #plateformes #vie_privée #surveillance