Building Conversational Products & Interfaces
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IntroductionWith conversational products and interfaces, product creators now have to imagine an interaction where the screen plays an ancillary role. As a consequence, the majority of the best practices and principles of a good user experience need to be redefined, if at all used.Even within conversational interfaces, we don’t speak same way we write. We don’t pronounce all words in the sentence, combine words, don’t say some words at all and huge part of our communication is non-verbal.Hence the MVP for conversational interfaces needs to be different from that for any other product. It’s needed to set good expectations of what it can do for a user.Build Out Conversations, Not User StoriesIn my experience, building user stories for conversational interfaces turns out very clunky, and a (...)
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