Why Everyone Working On A Product Needs To Be Aware Of The Voice Of The Customer
▻https://hackernoon.com/why-everyone-working-on-a-product-needs-to-be-aware-of-the-voice-of-the-
Nichole Elizabeth DeMeré B2B #saas Consultant (right) and Poornima Vijayashanker, Founder of Femgineer (left)Interview with Nichole Elizabeth DeMeré B2B SaaS ConsultantI am the self-appointed family travel agent. Though if you ask my partner and the rest of my family members they’d agree that I am the best person for the job.Why?Because over the years I have become adept at making sure I don’t overlook the details when planning a vacation — you know where the devil hides! And who wants the devil to turn up on their vacation?!Unless of course, it’s a blue devil ;) #marchmadness #godukeI take the time to read through ALL the descriptions and fine print, talk to customer support agents to find out if there are any additional fees, and make sure that family members who have accessibility needs like (...)
#customer-engagement #customer-service #customer-experience #customer-success