How the Culture of the University Covers Up Abuse
My task in Complaint! is relatively simple. I listen to, and learn from, those who make complaints about abuses of power within universities. Many of the stories I share in the book are about institutional violence, that is, the violence directed by the institution toward those who complain about violence within the institution. Those who try to complain are often warned about the costs of complaint or threatened with retaliation for complaining. We might assume warning and threats are used by management as top-down bullying tactics. They are. But many complaints are stopped not by senior managers or administrators but by colleagues, sometimes acting on behalf of colleagues or in order to protect colleagues.
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