The State of #chatbots in 2019
▻https://hackernoon.com/the-state-of-chatbots-in-2019-d97f85f2294b?source=rss----3a8144eabfe3---
Chatbots are conversational interfaces meant to assist individuals in interacting with larger organizations.If you’re looking for help while browsing a website, you might end up texting with a chatbot. They’re a bit more dynamic a problem-solver than a simple FAQ webpage. If you’re looking to speak with a customer service representative, a chatbot might try to help you out on its own, or it could help direct you to the proper department within an organization, where a human operator can provide assistance.As this technology becomes more and more integrated into daily commerce, it’s worth asking: what barriers does the technology face today, what improvements are being made, and what can we expect of human-robot discourse in the future?LimitationsIt won’t take you all too long, under a (...)
#nlp #state-of-chatbots #artificial-intelligence #machine-learning