Automated Survey Processing using Contextual Semantic Search
▻https://hackernoon.com/automated-survey-processing-using-contextual-semantic-search-1f9135ff278
With the recent advances in deep learning, the ability of algorithms to analyze text has improved considerably. Now analyzing digital and social media is not restricted to just basic sentiment analysis and count based metrics. Creative use of advanced artificial intelligence techniques can be an effective tool for doing in-depth research. We believe it is important to classify incoming customer conversation about a brand based on following lines:Key aspects of a brand’s product and service that customers care about.Users’ underlying intentions and reactions concerning those aspects.These basic concepts when used in combination, become a very important tool for analyzing millions of brand conversations with human-level accuracy. In the post, we take the example of Uber and demonstrate how (...)
#contextual-search #semantic-search #contextual-semantic #surveys #survey-processing