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Zeynep Tufekci
Feb. 1, 2024, 1:02 p.m. ETFeb. 1, 2024
Feb. 1, 2024
Zeynep Tufekci
Opinion Columnist
We Need Information, Not Apologies, From Tech Companies
At the Senate Judiciary Committee hearings on Wednesday on online child sexual exploitation, perhaps the most dramatic moment came when Mark Zuckerberg, the C.E.O. of the company that owns Facebook and Instagram, turned around and stood up to face parents holding up photos of their children who had died by suicide after sexual abuse or extortion via a social media platform.
“I’m sorry for everything you have all been through,” Zuckerberg said to them.
Here, reasonable voices might intervene. An unbearable tragedy, certainly, they might say, but such tragedies have occurred before social media came along. Let’s not lose proper historical and individual context when talking about the mental health and well-being of children, they might point out.
All of that is technically correct, but fundamentally wrong. And one senator got to the heart of it.
“Platforms need to hand over more content about how the algorithms work, what the content does and what the consequences are, not at the aggregate, not at the population level, but the actual numbers of cases so we can understand the content,” said Senator Chris Coons, Democrat of Delaware. He said he was sponsoring a bill with that requirement, setting new standards for disclosure and transparency, and posed the question forthrightly for Zuckerberg and the C.E.O.s of TikTok, Snap, X and Discord:
“Is there any one of you willing to say now that you support this bill?”
The answer was … silence. Crickets. Not one C.E.O. would commit. “Mr. Chairman, let the record reflect a yawning silence from the leaders of the social media platforms,” Coons noted, with resignation.
The platforms have nearly absolute immunity as an industry. Thanks to Section 230, they generally cannot be sued and held liable for tragic events even if they were facilitated by their product; they get to keep all the profits made from these products. And yet when the public asks for meaningful transparency and data — so that it’s not just an appeal to emotion that results in legislation — the public is told, basically, to pound sand.
We wouldn’t accept this from any other industry, and we should not accept it from technology companies. And that’s the most important point anyone should make until legislators start passing bipartisan bills that force meaningful transparency on these companies, which could finally allow proper accountability and reasonable oversight.