After Uproar, Instacart Backs Off Controversial Tipping Policy
▻https://www.nytimes.com/2019/02/06/technology/instacart-doordash-tipping-deliveries.html?campaign_id=158&emc=edit_ot_2020
The gig economy’s work force is fighting back, and in some cases, it’s winning. On Wednesday, Instacart, the Silicon Valley upstart that delivers groceries and other household items to customers through an app, reversed a tipping policy that had outraged workers, who accused the $7 billion company of cheating them out of rightfully earned wages. “We heard loud and clear the frustration when your compensation didn’t match the effort you put forth,” Apoorva Mehta, Instacart’s chief executive, (...)
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