How Companies Learn Your Secrets

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  • How Companies Learn Your Secrets (NYTimes.com)
    http://www.nytimes.com/2012/02/19/magazine/shopping-habits.html?_r=3&hp=&pagewanted=all

    The desire to collect information on customers is not new for Target or any other large retailer, of course. For decades, Target has collected vast amounts of data on every person who regularly walks into one of its stores. Whenever possible, Target assigns each shopper a unique code — known internally as the Guest ID number — that keeps tabs on everything they buy. “If you use a credit card or a coupon, or fill out a survey, or mail in a refund, or call the customer help line, or open an e-mail we’ve sent you or visit our Web site, we’ll record it and link it to your Guest ID,” Pole said. “We want to know everything we can.” (...) Source: NYTimes.com