The secret lives of #Google raters | Ars Technica UK
▻https://arstechnica.co.uk/features/2017/04/the-secret-lives-of-google-raters
Who are these raters? They’re carefully trained and tested staff who can spend 40 hours per week logged into a system called Raterhub, which is owned and operated by Google. Every day, the raters complete dozens of short but exacting tasks that produce invaluable data about the usefulness of Google’s ever-changing algorithms. They contribute significantly to several Google and Android projects, from search and voice recognition to photos and personalization features.
Few people realize how much these raters contribute to the smooth functioning act we call “Googling.” Even Google engineers who work with rater data don’t know who these people are. But some raters would now like that to change. That’s because, earlier this month, thousands of them received an e-mail that said their hours would be cut in half, partly due to changes in Google’s staffing policies.
Though Google boasts about its army of raters, the raters are not Google employees. Instead, they are employed by firms who have contracted them to Google, full time, for years on end. These raters believe that Google has reaped significant benefits from their labor without ensuring their jobs are secure and stable. That’s why 10 raters came to Ars Technica to tell the story of what their lives are really like.