#saas-tools

10 Knowledge Base Software Best Practice Examples
▻https://hackernoon.com/10-knowledge-base-software-best-practice-examples-24f2c9ae845e?source=rs

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A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help themselves.We’ll now go through 10 real-life examples of outstanding knowledge bases to illustrate each of the best practices.Contents1. Getting Started Tutorials — MailChimpFor SaaS (Software as a Service) companies, your software onboarding stage is crucial for customer engagement and retention. It’s also significant when customers are signing up for a free trial and deciding if they like your product.Your knowledge base must be accessible to new users. These types of users need to get up and running with your product quickly, and this is where #documentation comes in.Email marketing software company MailChimp makes its Getting Started (...)

#knowledge-base-software #ux #saas-tools #knowledge-base

Open Source Knowledge Base Software Vs #saas Solution
▻https://hackernoon.com/open-source-knowledge-base-software-vs-saas-solution-61f68db44d4d?source

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by Jade Emmons at Document360Open source software is a huge industry with many active projects. As a result, companies are interested in finding out more about open source knowledge base software. Using the open source model is a popular way to leverage the abilities of the crowd to produce software.There are many definitions of “open source”, but here is one from opensource.com:The term “open source” refers to something people can modify and share because its design is publicly accessible.“Open” can refer to an absence of traditional hierarchical team structures, as well as a publicly accessible design.In the case of software development, open source tends to refer to the source code of the software in that users can directly access the code. This code may be hosted in a GitHub repository (...)

#knowledge-management #saas-tools #open-source #customer-service

#saas Spending to double by 2020. Will you be ready?
▻https://hackernoon.com/saas-spending-to-double-by-2020-will-you-be-ready-efee5bfde314?source=rs

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SaaS adoption has dramatically transformed the workplace. The apps we use have become one of the most personal parts of our jobs. This trend might have started with marketing teams pulling away from IT to make their own software decisions, but It turns out every team wants the freedom to choose the SaaS tools that work best for them. While SaaS has been growing at an insane rate over the last decade, our latest analysis predicts that SaaS growth is still a rocket ship.As a SaaS management platform, Blissfully provides real-time visibility into SaaS app usage and spend across the entire organization. This gives us an incredible perspective on the impact of SaaS proliferation on organizations of all sizes and on a quarterly basis we analyze more than eight years of data across a sample (...)

#saas-tools #saas-marketing #saas-expenditure #saas-spending